service excellence takes customer service a notch higher. It really is about the customer and his journey with our businesses. Service excellence ensures the entire journey is designed to make the experience pleasurable and memorable, giving him good reasons.to return. ...
One very important thread that must run through every business DNA is the understanding of who the customer really is. When I ask the question in any of my classes, who is a customer, the answer I get, most of the time equates the customer with the purchases they make. They come to buy a product...
Taking customer service to the level of service excellence places a huge demand on organizations. At this level of service delivery, we are talking about exceeding customer expectations. Organisations would need to go beyond meeting customer needs to actually anticipating those needs. By virtue of c...
I totally agree with Thomas Jefferson when he says, “The most valuable of all talents is that of never using two words when one will do”, especially in the business environment. I also think Peter Drucker is spot on when he says, “As soon as you move one step from the bottom, y...