Many organisations pay lip service to Customer Service. It is on the plaques in their receptions, it is in their marketing brochures, they even talk about it, but when you go in as a customer, you are really disappointed. This free online course titled, Customer Service 101, throws light on what customer service is really all about. We address the really basic issues around customer service. We will redefine who the customer really is. We will look beyond the textbook definition and see what he really expects doing business with you.
We will also redefine Customer Service beyond textbook definitions. We want to move beyond just meeting customer needs to anticipating these needs and going ahead to wow our customers. To do this, we need to understand them. We will also show you how improving your customer service will impact your business. It promises to be an exciting outing. Enjoy it.
