Hello and welcome to this first of 5 classes for this online course titled, Excellent Customer Service, Your Business Lifeline. This first class is titled The Rudiments of Customer Service. It is basically an introductory class made up of three lectures/videos. It is very captivating session which draws participants into the world of real customer service.
This course/classes will be taken by Chinwe Kalu, Learning & Development Expert and CEO of Customer Passion Point Limited. She designs training programs for SMEs, entrepreneurs and corporate organizations with her areas of interest being Customer Service, Marketing, Sales, Business Soft Skills, Self- Development & Motivation, Leadership and General Management.
She brings over 25 years of working with customer focused oganisations in different industires-Finance & Banking, Personal Care Services and Consultancy & Training. She set up the training arm of the Customer Passion Point Limited and has over the last five years developed training solutions for several organizations.
A woman of many parts, she is also into Public Speaking, writing and the media. She airs a radio program called Dove Eyes with Chinwe Kalu which focuses on matters that concern strengthening the family unit.
She will do justice to the classes as she is very passionate about the impact of customer service on organisational performance.