Welcome to the CPPL Training Program Portal

Blog

Blog

service excellence takes customer service a notch higher. It really is about the customer and his journey with our businesses. Service excellence ensures the entire journey is designed to make the exp...

Read More

One very important thread that must run through every business DNA is the understanding of who the customer really is. When I ask the question in any of my classes, who is a customer, the answer I...

Read More

Taking customer service to the level of service excellence places a huge demand on organizations. At this level of service delivery, we are talking about exceeding customer expectations. Organisations...

Read More

I totally agree with Thomas Jefferson when he says, “The most valuable of all talents is that of never using two words when one will do”, especially in the business environment. I also...

Read More